The organisation will ensure that people accessing our programs and services are made aware that we are committed to promoting opportunities for choice and participation. Our client service charter clearly recognises the right of all clients to expect high standards of program and service delivery. In recognizing Clients rights to accessible and easily understood information staff will ensure that clients are informed at the period of earliest contact with the service and will occur on a one on one basis or within the context of group meetings.
Caloundra Community Centre Inc. will use the client service charter as a mechanism for implementing and reviewing the way in which clients:
Receive information about programs and services and how to access them.
Participate in making decisions that are relevant to them.
Are provided with opportunities to participate in program and service planning, development, implementation and evaluation.